Shipping policy

Delivery destinations and charges.

Vivere Equestrian ships within the UAE and to selected international destinations through Aramex.

Shipping charges are displayed at checkout based on your delivery destination and shipment details. Additional charges may apply to remote areas within the UAE.

Pre-Orders & Shipping Information

We are currently accepting pre-orders. Estimated delivery timelines may vary by product, as indicated in the individual product descriptions.

All pre-orders are expected to be fulfilled between 15–30 November 2026.

Following this period, our standard shipping and delivery timelines will apply as outlined below:

Destination Estimated delivery time

-UAE 2-3 business days
-GCC 2–6 business days, depending on the shipping service used

Delivery estimates begin after your order has been dispatched. They exclude customs-clearance time, weekends and public holidays. Delivery times are estimates and may be affected by customs processing or transport disruptions.

UAE deliveries are not available on Sundays or UAE public holidays. International delivery schedules depend on the destination’s working days and public holidays.

International duties and taxes

International orders are shipped Delivered Duty Paid (DDP). Any applicable import duties, import VAT and customs-clearance charges are billed to Vivere Equestrian.

You will not be asked to pay additional duties, taxes or clearance charges upon delivery. If you receive a request for payment, please contact Hello@vivereequestrian.com before paying.

Delivery address

Please provide a complete physical delivery address, including your apartment or villa number, building name, street, city and a valid contact number. We cannot deliver to PO boxes.

Please check your address carefully before completing your order. If you need to correct it, contact hello@vivereequestrian.com as soon as possible and include your order number. Address changes may not be possible once your shipment is on its way.

Tracking your order

Once Aramex has collected your order, you will receive tracking details so you can follow your shipment’s progress.

Unsuccessful deliveries

If a delivery attempt is unsuccessful, Aramex may contact you to arrange another attempt. There is no additional redelivery fee for an unsuccessful delivery attempt.

If your order is returned to us because it was refused or could not be delivered, please contact us to arrange the next steps.

Returns and exchanges

To request a return, contact hello@vivereequestrian.com with your order number. Please refer to our Returns & Refunds Policy for eligibility, conditions and applicable return charges.

Exchanges are handled as a return followed by a new order. The original item must be returned in accordance with our Returns & Refunds Policy, and a separate order placed for the replacement.

For shipping, tracking or delivery assistance, email hello@vivereequestrian.com.