FAQ
Brand & Philosophy
What is Vivere?
Vivere Equestrian is a premium performance brand for polo players and equestrian riders who live the sport with intention. The name comes from the Italian word 'vivere' (to live, to be alive), reflecting the principle that equestrianism is not just a clothing category, but a way of moving through the world.
What are the core values of Vivere Equestrian?
Vivere is built on three core values: Craft (engineered for the saddle first, tested with working riders), Discipline (the shared focus of horse and rider, prioritizing patience and repetition over ego), and Presence (considered, quiet, precise modern luxury that announces itself only to those who know what to look for).
Collections & Products
What is the Chukka collection?
Chukka is Vivere's line built specifically for the demands of the polo ground, focusing on contact, heat management, grip.
What other collections or lines will Vivere offer?
Currently two lines are available. Chukka Collection for polo players and their spectators, and The House Collection is for every equestrians in and around the saddle.
Sustainability
What is Vivere's approach to sustainability?
Sustainability is a core part of our identity ('Riders inherit the land they ride on'). We prioritize eco-friendly recycled materials, design packaging to be reusable and fully recyclable, and actively participate in and sponsor programs promoting environmental education and equestrian welfare.
Materiality
Where is the Product Made?
Vivere Equestrian products are designed and developed in the United Arab Emirates and manufactured by selected specialist partners in different countries. The country of manufacture of the selected product is clearly stated on each product's label.
Aesthetic Discipline
What empirical threshold defines the garment's lifespan across active working seasons?
We do not have a fixed empirical lifespan for the garments, as durability depends on frequency of use, riding conditions and adherence to the care instructions. During the develepment phase our riders tested the garments in real riding conditions to assess comfor, fit and practical durability. We are also reviewing measurable criteria, including wash performance, shape retention, to establish a more formal durability benchmark.
How does Vivere chemically and texturally guarantee that its whites resist staining, sweat yellowing, and transparency under harsh sunlight?
Vivere does not currently claim, that its white garments are chemically stain-proof. Our fabrics are carefully selected and tested by riders during development for performance in real riding conditions, including exposure to dirt and sweat. The material is designed for practical care and effective washing, however stain removal depends on several factors, how quickly it is treated and whether the care instructions are followed. We recommend treating stains promptly and avoid bleach usless specifically permitted on the care label.
Environmental & Social
What steps is Vivere Equestrian is taking to reduce it's environmental impact?
Vivere Equestrian takes a considered approach to reducing its environmental impact. We use recycled packaging where possible and focus on creating durable, practical products designer to be worn and ejoyed over time. We also aim to minimise unneccessary packaging, and continiously review more responsible material and production options as the brand develops. And with every purchase, we commit 1% through Stripe Climate to support technologies working to remove carbon from the atmosphere.
How does Vivere Equestrian support horse welfare and protect the environment?
Vivere Equestrian supports horse welfare with and listening to riders from all across the Globe. As the brand grows, we aim to support selected horse- welfare and environmental initiatives through partnerships, awareness campaign and contributions. We are committed to choosing credible organisations and and communicating our involvement trasparently.
Ordering & Shipping
How can I track my order?
Once your order has been shipped, you will receive the tracking link via mail.
What is your return and exchange policy?
We offer returns and exchages within 14 calendar days of receiving your order. Items must be unworn, unused and returned in their original condition, with all hangtags intact and attached.
What should I do if I entered the wrong delivery address?
Contact Customer Service immediately, we will try to update the address before dispatch, but changes might not be possible after the shipment left our warehouse facility.
How do I place an order?
Select your preferred product, size and color, add it to your cart and proceed to checkout.
Can I pay by cash?
We currently accept card payments only. Accepted card types will be displayed at the checkout.
Customer Service
How can I contact Vivere customer support?
If you would like to contact us, please email us at hello@vivereequestrian.com. Our customer service team will get back to you within 48 hours and will be happy to assist you.
What if I receive an incorrect or damaged item?
Please contact customer service and share your order number and clear pictures of the item and the packaging, so we can assist you.
Can I change or cancel my order?
Changes and cancellations cannot be guaranteed once the order has been processed, but please contact our customer service team as soon as possible, we will assist you.
Does Vivere offer private concierge fittings, alterations, or customized team kits for high-goal polo syndicates?
Contact us with your requests and we will do our best to meet your requirements, however expect longer lead times of special order customization.
Can I order an item that is out of stock?
Where available, you may register for a restock notification on the product page.
Can I purchase Vivere product as a gift?
Yes, we offer Gift Card options under the Accessories.
What is an item is unavailable after I place my order?
We will proceed with full refund on the product, or offer alternative if available.
Get in touch
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